|
About:
|
There is a subtle difference between the two terms, but they are often used interchangeably, including in this article.
Knowing the distinction between them, however, is necessary to get a better understanding of the working of the two departments.
“In simple terms, customer support is a subset of customer service.”
This means they both serve a few common purposes. Both help enrich customer experience and build long-term relationships with customers.
Depending on the organization structure, resources, and needs, there would be two distinct entities to manage the customer-related responsibilities. However, it is not uncommon to see the workload being shared under the ‘Customer service’ banner.
Which brings us to the next question: what is the main responsibility of Customer Support staff?
|
